Ali Abdelazim

Computer Science Student | Aspiring Customer Service Professional

Cairo, EG.

About

A highly motivated Computer Science student with a B1 English proficiency, actively seeking a Customer Service or Chat Support position to leverage strong communication, problem-solving, and teamwork skills in a professional, remote-friendly environment. Eager to contribute technical aptitude and a commitment to exceptional client satisfaction while gaining valuable industry experience.

Education

A University in Egypt

Cairo, Egypt, Egypt
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Bachelor of Science Computer Science

Courses

Programming Fundamentals

Data Structures & Algorithms

Operating Systems

Networking Basics

Database Management

Languages

Arabic

Native

English

Conversational

Skills

Communication Skills

Active Listening, Verbal Communication, Written Communication, Interpersonal Skills, Customer Empathy.

Customer Service

Chat Support, Non-Voice Support, Call Center Operations, Client Relations, Issue Resolution, Service Excellence.

Problem Solving

Troubleshooting, Critical Thinking, Conflict Resolution, Analytical Skills, Technical Aptitude.

Teamwork & Collaboration

Cross-functional Collaboration, Team Player, Cooperation, Remote Collaboration.

Adaptability & Resilience

Flexibility, Learning Agility, Ability to Work Under Pressure, Stress Management, Prioritization.

Technical Proficiency

Microsoft Office Suite, Basic Computer Skills, Fast Typing (WPM: 50+), Digital Literacy, Data Entry, CRM Software (basic understanding).

Time Management

Organization, Task Management, Efficiency, Deadline Adherence.